Capillary Technologies Joins the Bilt Neighborhood to Connect Brands With New Customers and Loyalty Opportunities
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Capillary joins Bilt Neighborhood OS as a preferred loyalty technology provider
Capillary joins Bilt Neighborhood OS as a preferred loyalty technology provider, helping brands attract customers and unlock neighborhood spending power.
Brands invest in loyalty to earn a lasting place in their customers’ lives. Our clients already know who their best customers are; Bilt shows where those customers spend the rest of their day.”
— Bill Swift
DALLAS, TX, UNITED STATES, November 10, 2026 /EINPresswire.com/ -- Capillary Technologies, a leading provider of AI-powered enterprise loyalty and customer engagement solutions, today announced a partnership with Bilt, the neighborhood commerce and rewards platform, to connect participating brands with new customers, partner-funded campaigns, and loyalty opportunities across the Bilt Neighborhood.
The partnership brings together Capillary’s expertise in powering brand loyalty programs with Bilt Neighborhood OS™, an AI platform that helps businesses grow by reaching new customers and building loyalty through personalized experiences in their neighborhood. Participating businesses will be able to connect with residents, office workers, hotel guests, and sports fans whose membership partners fund credits, rewards, and benefits they can spend nearby.
Capillary powers loyalty for more than 450 brands across 45+ countries, including Hertz, Shell, PUMA, Abbott, ASICS, and more, reaching more than 2 billion consumers through its loyalty, customer data, engagement, analytics, and rewards platform, with program strategy from Brierley, a Capillary company. Through Bilt Neighborhood OS, Capillary extends that foundation beyond the store, connecting clients’ loyalty programs to the places where their customers live, work, and spend every day.
“Brands invest in loyalty to earn a lasting place in their customers’ lives,” said Bill Swift, President, Americas, of Capillary Technologies. “Our clients already know who their best customers are; Bilt shows where those customers spend the rest of their day. Together, brands can reach new customers through Bilt’s marketplaces, tap partners that fund customer benefits, and use Capillary’s AI to turn those introductions into measurable repeat business.”
Growing Brands Through the Bilt Neighborhood
Through the planned integration, participating Capillary clients will be able to reach new customers through neighborhood channels, connecting with Bilt’s growing network spanning 1 in 4 U.S. apartment buildings and more than 50,000 merchant partners and creating new opportunities to reach residents, office workers, hotel guests, and sports fans. Clients will also be able to tap into neighborhood spending power, driving incremental spending at participating businesses by enabling eligible customers to use credits, rewards, and benefits made available through Bilt’s residential, office, hotel, and sports partners. And they will be able to create experiences at the moments that matter, combining Capillary’s AI-powered campaigns and targeting with Bilt’s neighborhood network to welcome new residents, engage fans around game day, or deliver relevant offers to local professionals and travelers.
These experiences give businesses new ways to acquire customers and reward existing ones, while allowing properties, employers, and brands to deliver benefits through the businesses around them.
“Capillary powers the loyalty relationships between some of the world’s leading brands and their customers,” said Ankur Jain, Founder and CEO of Bilt. “Neighborhood OS connects those relationships to the places people already spend their lives. Your building can welcome you with dinner nearby. A favorite brand can reward you with an experience down the street. Bringing it together makes every relationship more valuable and brings more spending back into the neighborhood.”
Bilt’s inaugural State of the Neighborhood Study, conducted with 451 Research by S&P Global, found that two-thirds of U.S. consumers do at least 80% of their everyday spending within their neighborhood. It also found that 95% would try a local business if they could earn rewards there, 87% would shop there more frequently, and 85% would choose a business offering rewards over a comparable one without them.
Capillary’s services will be available as an option for clients onboarding with Bilt Neighborhood OS. Capillary clients will also be able to access Bilt’s marketplaces through their existing Capillary portal to reach customers online and in-store.
About Capillary Technologies
Founded in 2012, Capillary Technologies helps brands turn lasting customer relationships into measurable growth. Its AI-powered loyalty and customer engagement platform brings loyalty, data, and engagement together to deliver personalized experiences that deepen customer connections, strengthen retention, and grow customer lifetime value. Supporting 100+ loyalty programs across 450 brands in 45+ countries, Capillary serves enterprise brands and powers experiences for 2 billion consumers. Recognized by leading industry analysts, Capillary puts AI at the core of customer interactions to help brands catalyze growth. Learn more at www.capillarytech.com.
About Bilt
Launched in 2021, Bilt is the membership for where you live and the Neighborhood Operating System (OS) powering everything around it. More than 8 million members use Bilt to earn rewards on housing payments, build a path to homeownership, and redeem the highest value rewards currency on the market across travel, dining, fitness, sports, and more. With Neighborhood OS, the first AI platform to help businesses grow through the neighborhood, Bilt connects multifamily property managers, travel advisors, sports organizations, and more than 50,000 merchants nationwide with nearby customers. Bilt powers 1 in 4 U.S. apartment buildings, including those in the Bilt Alliance, built with some of the nation’s largest owners and operators. For more information, visit www.bilt.com and download the Bilt app.
Megan Fiorendino
Capillary Technologies
+1 972-754-9040
megan.fiorendino@capillarytech.com
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